VVM Car Rental ("VVM," "we," "us," or "our") respects your privacy. This Privacy Policy explains how VVM collects, uses, stores, and discloses information when you visit our website, make a reservation, rent a vehicle, communicate with us, or otherwise use our services.
By using the VVM Car Rental website or services, you acknowledge that you have read and understood this Privacy Policy.
01
Information we collect
Depending on how you interact with VVM, we may collect:
Personal information
- Full name
- Date of birth
- Mailing and billing address
- Email address and telephone number
- Driver's license information and state/country of issue
- Payment and billing information
- Reservation, rental and vehicle history
- Emergency contact and insurance information when provided
Website and technical information
- IP address, browser and device information
- Operating system, pages visited and referring website
- Date and time of website activity
- Cookies and similar technologies
Vehicle information
Depending on the vehicle and rental agreement, VVM may collect information relating to the rented vehicle, including mileage, location, vehicle status, maintenance information, and information generated by GPS or telematics systems.
02
How we use your information
VVM may use collected information to:
- Process reservations and rental agreements
- Verify identity, driver's license information and driver eligibility
- Process payments, deposits, refunds and charges
- Provide customer service and communicate regarding reservations and rentals
- Manage vehicles and fleet operations, including vehicle condition and mileage
- Protect against fraud, theft, misuse and unauthorized vehicle use
- Investigate accidents, damage, violations and disputes
- Comply with legal and regulatory obligations
- Improve our website, services and customer experience
- Send promotional communications where permitted by law
- Enforce our rental agreements and policies
03
Payment information
Payments may be processed by third-party payment processors. VVM may receive transaction-related information but generally does not retain complete credit or debit card numbers when payment processing is handled by a third-party processor.
Customers should review the applicable payment processor's privacy policy for additional information.
04
Cookies and tracking technologies
Our website may use cookies, pixels, analytics tools and similar technologies to keep the website functioning properly, remember preferences, understand website traffic, improve website performance, measure advertising effectiveness, and provide relevant marketing where permitted.
You may be able to control cookies through your browser settings. Disabling cookies may affect certain website functions.
05
GPS and vehicle telematics
Some VVM vehicles may contain GPS, telematics, security, or other vehicle-monitoring technology. Where applicable, vehicle information may be used for legitimate business and safety purposes, including vehicle recovery, theft prevention, fleet management, roadside assistance, accident investigation, maintenance, mileage verification, investigating suspected unauthorized use, and protecting VVM's property.
Use of vehicle-monitoring technology is subject to applicable law and the terms disclosed in the applicable rental agreement.
07
Legal disclosures
We may disclose information when we reasonably believe disclosure is necessary to comply with a subpoena, court order, legal process or applicable law; protect VVM's rights or property; protect customers or other individuals; investigate fraud, theft or unlawful activity; or enforce our rental agreements.
08
Data security
VVM takes reasonable administrative, technical and physical measures designed to protect personal information against unauthorized access, disclosure, alteration or destruction. However, no website, electronic transmission or storage system can be guaranteed to be completely secure.
09
Data retention
VVM may retain personal information for as long as reasonably necessary to provide services, maintain business and financial records, comply with legal requirements, resolve disputes, prevent fraud, enforce agreements, and fulfill legitimate business purposes.
10
Third-party websites
Our website may contain links to third-party websites or services. VVM is not responsible for the privacy practices, content or security of third-party websites. Customers should review the privacy policies of third-party services before providing information.
11
Your privacy rights
Depending on where you live and applicable law, you may have rights concerning your personal information, including rights to request access to, correction of, deletion of, or information about the processing of your personal information.
Certain information may be exempt from deletion or other requests when VVM is legally required or permitted to retain it. To submit a privacy request, contact VVM using the contact information provided on our website.
12
Children's privacy
VVM's website and rental services are not directed toward children under the age required to legally rent a vehicle. We do not knowingly collect personal information from children for the purpose of providing vehicle-rental services.
13
Changes to this privacy policy
VVM may update this Privacy Policy from time to time. Changes will become effective when posted on the website unless otherwise stated.